LEGAL INFO Seller blender.co.,Ltd.W305, 4-12-20 Jingumae Shibuyaku , Tokyo, Japan Contact Information We accept inquiries by email. Email reply is limited to Japanese or English info.goods@retaw.tokyo » Pricing Prices are indicated for each individual piece of merchandise and are non-inclusive of sales tax. Payment Method Available payment methods: credit card, PayPal, Shop Pay, and Apple Pay. [Accepted Credit Cards] VISA, Master Card, JCB, AMEX, DINERSPurchase information is securely transmitted via SSL encrypted communication. [PayPal] Pay with your credit card and address information saved in Shop Pay. [Shop Pay] Pay with your credit card and address information saved in Shop Pay. [Apple Pay] Pay via credit card information registered on your iPhone, iPad, Apple Watch, or Mac. Shipping Address Shipping address must be written in English. Orders placed in any language other than English may be cancelled. Shipping Units All products are shipped per order. Please note that items purchased from different shopping carts cannot be combined or shipped together. Delivery Time Goods usually ship within 5 business days from the date of order. If there is a high volume of orders, it may take longer than usual. Please note that business days are weekdays, excluding weekends and holidays. *Important: If an item you ordered is out of astock and cannot be shipped, you will recveive a separate notification to your registered e-mail. *We take great care in packing and handling each order to ensure safe delivery. Please note we do not accept responsibility for any non-delivery or damage to packages delivered to third parties or forwarders. Delivery Agent Fedex Delivery area NORTH AMERICA United States Canada Mexico EUROPE United Kingdom Italy France Germany Spain Sweden Denmark Belgium Ireland Switzerland Austria Norway Iceland Finland Netherlands Poland Hungary Portugal Greece Georgia ASIA PACIFIC China Hong Kong Macau Singapore Taiwan Korea Thailand Vietnam Malaysia Indonesia Philippines OCEANIA Australia New Zealand Delivery Fees NORTH AMERICA EUROPE OCEANIA ¥5,000 ASIA PACIFIC ¥3,000 Orders above 30,000yen is free. Tariffs and Taxes Some countries charge customs duties on imported goods. Please contact your country's customs office for information on tariff rates and the items they apply to. Cancellation Policy Please note that we do not accept cancellations unless we are unable to fulfill your order due to unforeseen circumstances, such as item being out of stock. In this case your order will be canceled and a full refund of payment will be made. Please note that refunds are usually made in the form of original payment (credit card, PayPal, Shop Pay, Apple Pay) If a refund via original payment method is not possible, you shall receive a one-time digital coupon for the refund amount as store credit towards your next purchase. Returns or Exchanges We take great care to ensure the quality of all products. If your item arrives in a damaged or defective condition, or if the wrong item arrives, please contact customer service at info.goods@retaw.tokyo within 7 days from delivery with a picture of the damage and order number. Please note we do not offer exchanges for any reason excepting the above.